Operations Coordinator

Job Purpose:
To provide a broad-range of administrative and planning support to the Operational team in scheduling fire alarm and electrical service engineers across the UK.
Key Responsibilities:
Schedule engineers to cover reactive and servicing jobs across a customer contract through outlined booking processes and the use of a job management system.Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out.Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer.Support the contract with administrative tasks as required, such as billing, producing WIP reports to maintaining the job management system ensuring all records are accurate and status updates progressed.
Knowledge and Skills:
Solid understanding of planning systems.Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).Excellent time management skills and the ability to prioritise workload.Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day to day basis.Strong organisational skills with the ability to multi-task whilst maintaining a high attention to detail.
Preferred NVQ level 2 or 3 in Business and Administration.Strong experience in planning and handling effective administrative processes.